On March 10th, 2022, United Glass and Panel Systems Inc., the leading glazing contractor in Northeast Ohio, became the first in Ohio and 50th company in the USA and Canada to earn the North American Contractor Certification (NACC). The NACC is an ANSI-accredited, award-winning certification organization that empowers architectural glass and metal contractors to adopt and implement best practices for not only construction safety and business operations, but most importantly the highest level of quality and workmanship. By attaining NACC credentials, United Glass has demonstrated its commitment to integrated standards that will consistently deliver results of the highest quality. United Glass’ entire team played vital roles in the rigorous collaboration required throughout the journey toward obtaining this unique certification. From documenting and memorializing their daily workflows between office and field operations, performing audits on procedures and processes in place, to implementing continuous improvement initiatives for increased efficiency and quality, the team collaborated on every step. Their commitment to change and preparation resulted in a tremendous return on the overall investment when the initial certification compliance evaluation commenced.

Tom Nesbitt, CEO of United Glass & Panel Systems noted: “All of the changes we experienced were in relation to the certification, but that wasn’t the focal point of initiative.  At the end of the day, we knew this would make us a much better company.” While the entire United Glass organization is excited to have marked this milestone accomplishment, we are even more enthusiastic about the opportunities for continuous improvements that will help us service our clients beyond their expectations!